I will also be contacting trading standards and providing all the details, found the directors on social media and the warehouse/storage place that is registered for both Pika pets and print a memory in Liverpool. I have also reported them to my bank and have the charge under investigation. If your still having issues, just request an immediate refund. Or was it even a real business to start with. So I'm not sure what deal has been done, but whomever ran Pika Pets before (perhaps the illustrators) have sold out the business as they couldn't cope. Seems you can't make any more orders on Pika Pets as it has they are not accepting any orders anymore. They are also directors of Print a Memory. I did a little digging and found that Pika Pets had new directors as of 16th December 2022, 3 weeks after my order? A Joshua Loveday and Mr Dusan Kloc. They responded with please wait 14 working days! I immediately told them to refund me as I would bot wait a further 3 weeks and that they had not answered my question on tracking details (I thought they had changed from royal mail or would use a tracked service after all the other issues). They eventually advised they would send a 3rd one and mentioned about tracking and I agreed for a 3rd one if tracking details would be provided.
I was then reading these reviews and thought, damn this could be a scam!! I continued to email them and another few weeks went by and nothing. Many emails sent in January with no response and eventually mid Jan I was told it may have got lost and they would send another.
PIKKA BEAUTY REVIEWS FULL
So now the royal mail strikes were in full swing, so I doubted I'd have it before Christmas and resigned myself to wait until the new year. So it's 6 to 12 working days supposedly, so around the 14th December I emailed to enquire if it had been sent and I did receive a reply saying it had in fact been picked up by the courier (I wouldn't call royal mail a courier imo). I let them know I liked the art and approved, to which they replied thanks and they would send it off to be made. After receiving the art approval email a little later than there normal times after I emailed them enquiring if I had it right and that i expected it not to be normal as it was close to christmas. I ordered my Pika pet card on the 22nd November 2022.
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